If you need immediate help getting accessYour ability to get the health care services you want and need.
to services through either MedicareThe federal program that provides health care benefits for people age 65 years and older as well as people of any age with certain disabilities or diseases.
Full Definition > or Medi-CalA government program that offers health care coverage for low-income Californians. (Medi-Cal is the federal-state Medicaid program in California.)
, call the Health Consumer Alliance at 1-888-804-3536.
If you are having a medical emergency, call 911.
Do you need more help understanding your Medicare or Medi-Cal benefitsPayment of health care services and products. Medicare benefits pay for doctor visits, hospital care, prescription drugs, and some behavioral health services.
Full Definition >? Want to talk to someone about health coverage choices that fit your needs? Here's how!
Help with Medicare Choices
Call this number to enroll in a Medicare health planA group of doctors, specialists, clinics, pharmacies, hospitals, and long-term services and supports providers that work together to meet your needs (also called a managed care plan).
Full Definition >, or to find out more about benefits and rights.
Phone: 1-800-MEDICARE (1-800-633-4227)
To Get More Information
Health Insurance Counseling & Advocacy Program (HICAP)
Volunteer counselors in California provide free and objective help with Medicare.
To Get Help With a Problem
Medicare Rights Center
This nonprofit organization gives information and counseling nationwide to help older adults and people with disabilities access affordable health care.
Help with Medi-Cal
County Medi-Cal Office
Your local Medi-Cal office can answer questions and help you apply for Medi-Cal and other benefits.
To Get More Information
Medi-Cal Member Helpline
Call this number to get help applying for for Medi-Cal, learning about services, finding providersA person or organization that provides health care-related services or products, like a doctor, hospital, clinic, personal care assistant, or equipment supplier.
, or filing a complaint.
Mental Health Services
Call this number with questions about the Medi-Cal Mental Health Services in your area. You can also contact the Mental Health ombudsmanAn organization or independent advocate that may be able to help you solve problems with your health plan, Medicare, or Medicaid (including accessing care and qualifying for coverage).
Email 1: MHOmbudsman@dhcs.ca.gov
Email 2: CountySupport@dhcs.ca.gov
To Get Help With A Problem
Medi-Cal Ombudsman Program
If you are a Medi-Cal member and are having a problem with your health plan, call this number. The ombudsman investigates member complaints and helps with urgent enrollment problems.
Help with Specific Care Choices
If you are enrolled in a PACEA type of health care coverage. You get your Medicare + Medi-Cal in one health plan. You also get extra benefits like a PACE day center, a care team, and help to live in your home.
, Cal MediConnectA type of health care coverage. One health plan that includes all your Medicare + Medi-Cal coverage.
Full Definition >, FIDE SNPA type of health care coverage. You get your Medicare and Medi-Cal benefits from one health plan.
Full Definition > , D-SNPA type of health care coverage. You get your Medicare and some (but not all) Medi-Cal benefits through one health plan, as well as extra benefits and help arranging your care.
, or Medicare Advantage PlanA type of health care coverage. You get your Medicare benefits from a health plan, keep your Medi-Cal separate, and get some extra benefits and some help arranging your care.
Full Definition > and need help, call your health plan. Look on the back of your health plan card for the best phone number.
Cal MediConnect or PACE: To Enroll
Health Care Options (HCO)
Call HCO for help enrolling or disenrolling from a plan and for questions about your eligibility. You can also call a PACE or Cal MediConnect plan directly for enrollment help.